Do you need to get in touch?
1. You can always call by Phone or WhatsApp at the number +34 644 65 62 91 from 10:00 a.m. to 6:00 p.m. (GMT+1) Monday to Friday, not holidays.
2. If you are not a Registered User, use the screen CONTACT US, then you will get a form that you must fill out.
3. If you are a Registered User, use your User Account selected the function My Tickets, you can send us a Ticket with your query.
4. If your query is related to an order you have made, from your User Account selecting the function ORDER HISTORY AND DETAILS, access the list of orders placed, in the order for which you want to make the inquiry press the Details button located on the right, the order is then accessed and from there you can send us any incident or suggestion regarding that order.
5. If your query is from TANTALUM for the Industry, you should contact us through the page INDUSTRY USE and press the button REQUEST OFFER:
If you are not a Registered User, a form will appear that you must fill out.
If you are a Registered User the screen My Tickets will appear and you can send us a Ticket by selecting the Department "Industry Use" to send us your query or order request for the industry.
Do you have any questions about order online?
All the steps to make the purchase are explained on your Shopping guide.
However, if you still have any questions, call us at the established times and we will try to help you.
To make an online purchase, you must have read our Terms and conditions and our Privacy policy and use.
Do you have questions about the operation of the Web?
Check our screens Shopping guide and Packages and shipments.
Do you have any complaint, suggestion or comment to make to us?
If you are not a Registered User, you can do it through CONTACT US.
If you are already a Registered User you can do it through your User Account by selecting the function My Tickets.
In both cases you must select the Department "Customer Support".
Do you want to order an item from our catalog with a shipping address not included in the list of countries or area described on our Packages and shipments?
If you are already a Registered User you can do it through your User Account by the function My Tickets, selecting the Department "I send samples to other countries or areas".
Tell us the items you want and the complete shipping address, we will respond with a proforma invoice with the price of the products that you have indicated plus shipping´s costs.
Upon acceptance of the proforma invoice, we will send you the order made with payment by bank transfer.
Do you want to publish a News on our website?
If you are not a Registered User you must make a request through CONTACT US.
If you are already a Registered User you can do it through your User Account by selecting the function My Tickets.
In both cases you must select the Department "Publication News".
Send us the information you want to publish with at least one photo attached.
In the case of having the need to send more than one photo, send it through CONTACT US, you can attach up to 10 files.
The new will be published in the language you have sent us, if you wish you can send the new in two languages (Spanish / English).